Customer Process

The Donovan Group uses a three-step customer process that yields results.

1. Needs analysis

We perform an in-depth analysis of you organization's needs and conduct confidential interviews with stake holders. We listen, and translate your organization's goals, values and behaviors into individual and team performance objectives.

2. Design and Development

Based on the specific feedback, and the type of skills to be learned, we design training programs, initiatives, or interventions tailored specifically to address your organization's needs and goals. We design client-centered skill-based training.

3. Facilitation

We facilitate highly interactive training programs and initiatives using a variety of methods such as customized case study and role-play activities to make learning practical and usable. We measure the effectiveness of our training sessions with Level 1 and 2 evaluations for your training data base.

The instructional design process is always balanced with business realities. Time, cost and quality are weighed carefully to determine the best solution for your business needs.