Customers reminding you of practices of your competition?
Cross-functional teams not communicating?
Conflict or crisis an everyday occurrence?
You need World Class Customer Service.
Course Description:
Participants identify specifically who depends on the output of
his/her work, and then assesses how to deliver the type of service
that identifies your organization as a "world class service"
organization. The foundation for this course is the skills and human
concepts that will help people deal with any interaction. The program
does not teach people how to do their jobs; it teaches them how
to respond to others and to enhance their interactions and responsiveness
with all customers, (internal and external).
The ABCs of Supervision,
a New Supervisors Primer
Do you have these concerns?
New Supervisor defensive about: "You are not one of us
anymore?"
Newly responsible to lead 10 people, what do you do first?
Represented workforce causing undue stress?
Performance expectations not discussed, nonexistent?
You need The ABCs of Supervision, a New Supervisors Primer.
Course Description:
This program helps new supervisors learn how to work with issues
involving diversity, two-way communication, establishing goals and
objectives, and prioritizing daily workloads. This program transforms
managers from a command and control style of management to a coaching
style of leadership.
Breakthrough
Teambuilding
Do you have these concerns?
Lack of respect apparent among team members?
Processes not in place or non-effective, to serve the customer?
Conflict never addressed or never resolved among team members?
Compliance rather than commitment demonstrated daily?
You need Breakthrough Teambuilding.
Course Description:
Good teams don't just happen. They need to be fostered. This program
teaches teams how to be accountable for the tasks and the relationships
they own and nurture. Skills like sound communications, decision-making
and conflict resolution help teams to grow and become self-directed.
This course is always customized around a team feedback instrument,
and resulting course work founded on the results.
World
Class Customer Service
Breakthrough
Teambuilding