Mickey Donovan, Principal, has designed training programs for all
levels of employees, focusing on customer relationships, leadership,
and service excellence.
Ms. Donovan's consulting experience has included projects in coaching
for employee empowerment, organizational climate, self-esteem, team-building,
performance management, and communications. She has certifications
in Customer Service, Quality Facilitation, Performance Management,
Leadership and M.B.T.I.
What We Do
The Donovan Group delivers customized training and consulting that
results in more effective performance behaviors in these critical
High Performance Team Development
Communications Skills Development
Our specialization, expertise, and years of experience in these
areas ensures an outstanding program that will have a positive impact
on your organization.
We maintain a network of subject matter experts who partner with
us on special or customized situations. These partners are located
regionally, in most cases, to lower costs to our customers. They,
as we, hold to the philosophy that customized solutions are the
most effective means to business results. Résumés
are available upon request.