About Us

design by For You Media 

About Us

Our Clients

  • AT&T
  • Lucent Technologies
  • AOL
  • Westinghouse
  • Chemical Bank
  • Western Union
  • The Hibbert Group
  • Griffith-Steuart Consumers
  • Santa Fuel, Inc

Who We Are

Mickey Donovan, Principal, has designed training programs for all levels of employees, focusing on customer relationships, leadership, and service excellence.

Ms. Donovan's consulting experience has included projects in coaching for employee empowerment, organizational climate, self-esteem, team-building, performance management, and communications. She has certifications in Customer Service, Quality Facilitation, Performance Management, Leadership and M.B.T.I.™

What We Do

The Donovan Group delivers customized training and consulting that results in more effective performance behaviors in these critical business areas:

  • Customer Service
  • Leadership
  • Performance Management
  • High Performance Team Development
  • Communications Skills Development

Our specialization, expertise, and years of experience in these areas ensures an outstanding program that will have a positive impact on your organization.

Our Partners

We maintain a network of subject matter experts who partner with us on special or customized situations. These partners are located regionally, in most cases, to lower costs to our customers. They, as we, hold to the philosophy that customized solutions are the most effective means to business results. Résumés are available upon request.

301 Riding Ridge Road, Annapolis, MD 21403
Tel. (410) 268-7477  •  mickeydonovan@donovangroup.net
©2003 The Donovan Group